pkko Terms & Conditions — Rules That Govern Your Use of This Platform

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "pkko", "we", "us", or "our" refers to the operator of the website pkko.im and all services provided through it.
• "Platform" means the website accessible at pkko.im, including all subpages, features, games, betting markets, and services made available therein.
• "Player", "you", or "your" refers to any natural person who accesses, registers on, or uses any part of the Platform.
• "Account" means the personal account created by a Player upon successful registration on the Platform.
• "Balance" means the real-money funds held in a Player's Account, denominated in Bangladeshi Taka (BDT, ৳).
• "Bonus Funds" means any promotional credits, free spins equivalent value, or match bonus amounts credited to an Account that are subject to wagering requirements before conversion to withdrawable cash.
• "Wagering Requirement" means the minimum total bet amount that Bonus Funds must generate before they can be withdrawn, expressed as a multiplier of the bonus amount received.
• "KYC" stands for Know Your Customer — the identity verification process pkko uses to confirm a Player's identity, age, and funding source.
• "MFS" means Mobile Financial Services, including bKash, Nagad, Rocket, and Upay, which are the primary deposit and withdrawal methods supported on the Platform.
• "Prohibited Conduct" means any action described as prohibited under Section 9 of these Terms.

References to any statute or statutory provision include all amendments and re-enactments thereof. Headings are for convenience only and do not affect the interpretation of any clause. The singular includes the plural and vice versa.

By accessing or using any part of the pkko Platform — including browsing the website, registering an Account, making a deposit, placing a bet, participating in a promotion, or using any game — you agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and any additional rules or guidelines published on the Platform from time to time.

pkko reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following publication of any amendment constitutes your acceptance of the revised terms. Players are responsible for reviewing these Terms regularly. Material changes will be communicated via the email address associated with your Account where reasonably practicable.

These Terms & Conditions were last updated on 1 January 2026 and supersede all prior versions. In the event of any conflict between these Terms and any other document published on the Platform, these Terms shall prevail unless expressly stated otherwise.

Access to and use of the pkko Platform is subject to the following eligibility requirements, each of which must be satisfied at the time of registration and throughout the entire duration of your use of the Platform:

• You must be at least 21 years of age. pkko strictly enforces a minimum age policy and will not knowingly permit any person under the age of 21 to register or maintain an Account.
• You must be a natural person acting in your own personal capacity. Registration by companies, trusts, partnerships, or any other legal entity is not permitted.
• You must not be subject to any self-exclusion order, whether self-imposed through pkko's responsible gaming tools or imposed by another gambling operator, that would prohibit your participation.
• You must provide accurate, complete, and current personal information during the registration process, including your full legal name, date of birth, residential address, email address, and mobile number.
• You must not already hold an existing Account on the Platform. Each player is permitted to hold only one Account at any time. Duplicate accounts will be suspended and any funds held within them may be forfeited.

pkko reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason for such refusal. pkko may also request additional information or documentation at any stage of the registration or verification process to confirm eligibility.

Each Player is responsible for the security and confidentiality of their Account credentials, including their username and password. You agree to:

• Choose a strong, unique password and update it periodically. pkko recommends enabling two-factor authentication (2FA) where available.
• Never share your Account credentials with any other person, and never allow any other person to access or use your Account.
• Notify pkko immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.
• Ensure that your personal details held on the Account remain accurate and current at all times. You may update your details by contacting the support team.
• Not transfer, sell, or otherwise assign your Account or any rights associated with it to any third party.

pkko will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your Account credentials. Any activity conducted through your Account, whether authorised by you or not, is your sole responsibility unless pkko has been notified of a breach in accordance with these Terms.

pkko reserves the right to suspend, restrict, or close any Account at any time and for any reason, including but not limited to suspected breach of these Terms, suspected fraudulent activity, regulatory requirements, or failure to complete KYC verification within the stipulated timeframe. In the event of Account closure, any withdrawable Balance remaining in the Account will be returned to you via the payment method used for your most recent deposit, subject to satisfactory completion of identity verification.

All deposits on the pkko Platform are processed in Bangladeshi Taka (BDT, ৳). pkko accepts deposits via the following Mobile Financial Services (MFS) and banking channels:

• bKash — instant deposit; minimum ৳200 per transaction
• Nagad — instant deposit; minimum ৳200 per transaction
• Rocket (Dutch-Bangla Bank) — instant deposit; minimum ৳200 per transaction
• Upay — instant deposit; minimum ৳200 per transaction
• Bank Transfer — BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank; processing time up to 2 business hours

Deposits are credited to your Account Balance as soon as they are confirmed by the respective payment provider. pkko does not charge any processing fees on deposits; however, your MFS provider may apply its own standard transaction charges, for which pkko bears no responsibility.

pkko reserves the right to add, remove, or modify the payment methods available on the Platform at any time. Deposit limits may be set by pkko at its discretion, and Players may also set their own deposit limits through the Responsible Gaming tools available in the Account settings.

Players may request withdrawal of their withdrawable Account Balance at any time, subject to the following conditions:

• The minimum withdrawal amount is ৳500 per transaction.
• Withdrawals will only be processed to the same payment method and account number used for the Player's most recent deposit, to prevent money laundering and ensure payment security.
• Players must complete KYC verification before their first withdrawal is processed. KYC requires submission of a valid government-issued photo ID (National Identity Card, passport, or driving licence) and proof of the MFS account used for deposit.
• Verified Account withdrawals are typically processed within one to four hours during normal operating conditions. Processing times may be extended during high-volume periods such as BPL finals or major promotional events.
• Bonus Funds and any winnings generated exclusively from Bonus Funds are not withdrawable until the applicable wagering requirements have been fully satisfied.
• pkko reserves the right to request additional documentation for any withdrawal request, at its sole discretion, as part of enhanced due diligence procedures.

pkko will not be liable for any delays caused by the Player's MFS provider or bank in crediting the withdrawal to the Player's account after the funds have been dispatched by pkko. If a withdrawal fails due to an error in the payment details provided by the Player, the funds will be returned to the Account Balance and a new withdrawal request may be submitted with corrected details.

pkko offers various promotional bonuses and incentives to eligible Players from time to time, including but not limited to welcome bonuses, reload bonuses, free bet credits, cashback offers, and tournament prizes. All promotions are subject to the following general terms, in addition to any specific terms published alongside each individual promotion:

• Each promotion is available to eligible Players only. Eligibility criteria will be stated in the specific promotion terms and may include account age, deposit history, geographic location, or game type.
• Bonus Funds must be wagered the number of times specified in the promotion terms (the Wagering Requirement) before any winnings attributable to those Bonus Funds become withdrawable.
• Unless stated otherwise, Bonus Funds must be wagered within 30 calendar days of being credited to the Account. Bonus Funds that remain unmet at expiry will be forfeited without compensation.
• pkko reserves the right to withdraw any bonus offer, modify its terms, or cancel a promotion at any time, with or without prior notice.
• Claiming a bonus under multiple Accounts, using any form of coordinated bonus abuse strategy, or misrepresenting eligibility to obtain a promotion constitutes a breach of these Terms and will result in account suspension and forfeiture of all associated funds.
• In the event of any conflict between these general bonus terms and the specific terms of an individual promotion, the specific promotion terms shall take precedence.

The following rules apply to all sports betting and casino gaming activity conducted on the pkko Platform:

• All bets are final once confirmed. A bet that has been accepted and acknowledged by the pkko system cannot be cancelled or amended by the Player.
• Odds displayed on the Platform at the time a bet is placed are the odds at which that bet will be settled, unless the bet is placed in error due to a manifest technical fault or obvious pricing error, in which case pkko reserves the right to void the bet and return the stake to the Account Balance.
• In the event of a sporting event being postponed, abandoned, or declared void by the relevant governing body, bets will be settled in accordance with the specific sport rules published on the Platform. Where no specific rule exists, pkko's decision will be final.
• Casino and live dealer games are provided by third-party software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, and Microgaming. The outcome of all casino games is determined by certified random number generation (RNG) systems. pkko does not manipulate game outcomes.
• Minimum and maximum bet limits apply to all betting markets and casino games. These limits are displayed within each game or market and may be adjusted by pkko at any time.
• In the event of a system malfunction or disconnection during an active game or bet, the outcome will be determined by the game server's recorded state at the time of the interruption. pkko will not be liable for connectivity issues on the Player's side.

The following conduct is strictly prohibited on the pkko Platform. Engaging in any of the actions listed below constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of all funds, and may be reported to relevant authorities:

• Registering more than one Account, whether under the same or different personal details, for the purpose of circumventing platform limits, claiming duplicate bonuses, or any other purpose.
• Using automated software, bots, scripts, crawlers, or any other non-human means to interact with the Platform, including placing bets, spinning slots, or navigating games.
• Colluding with other Players, employees of pkko, or any third party to gain an unfair advantage in any game, tournament, or betting market.
• Exploiting software bugs, glitches, pricing errors, or any other system vulnerabilities to generate profits. Any winnings resulting from such exploitation will be voided.
• Using the Platform for any form of money laundering, terrorist financing, or any other financial crime. pkko cooperates fully with law enforcement authorities in the investigation of any such activity.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or at any other point of interaction with pkko.
• Attempting to access another Player's Account, or assisting any third party in doing so.
• Using credit cards or any borrowed funds to make deposits where such use is prohibited by the card issuer or relevant financial regulations.

All content on the pkko Platform — including but not limited to the pkko brand name, logo, design elements, website layout, written content, graphics, icons, game interfaces, and software — is the exclusive intellectual property of pkko or its licensed content providers. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display any part of the Platform's content without prior written consent from pkko.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on any Platform content or software.
• Use the pkko brand name, logo, or any other trademark in any manner that could cause confusion, suggest affiliation, or disparage pkko's reputation.
• Scrape, index, or otherwise extract data from the Platform by automated or manual means for any commercial purpose.

Any unauthorised use of pkko's intellectual property will be pursued to the fullest extent permitted by applicable law.

To the maximum extent permitted by applicable law, pkko and its officers, directors, employees, agents, and technology partners shall not be liable for any of the following:

• Any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the Platform.
• Any interruption, suspension, or termination of the Platform, whether planned or unplanned, including during maintenance windows, technical failures, or force majeure events.
• Any loss arising from reliance on information, odds, or statistics displayed on the Platform that are subsequently found to be inaccurate due to a data feed error or third-party content provider failure.
• Any actions taken by third-party payment providers (bKash, Nagad, Rocket, Upay, or banks) that result in deposit or withdrawal delays, failures, or fees.
• Any loss resulting from a Player's failure to maintain Account security, including failure to log out on shared devices or use of a compromised password.

pkko's total aggregate liability to any Player in respect of any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by that Player in the twelve-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

pkko collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at pkko.im/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pkko collects personal data for the following primary purposes:

• Account registration and identity verification (KYC), including full name, date of birth, address, and government-issued ID details.
• Processing deposits and withdrawals, including MFS account numbers and transaction records.
• Preventing fraud, money laundering, and other prohibited conduct through transaction monitoring and behavioural analysis.
• Providing customer support and responding to Player queries submitted via live chat or email.
• Sending promotional communications where the Player has opted in to receive such communications.

pkko will never sell your personal data to third parties for their own marketing purposes. Data may be shared with third-party service providers who assist in Platform operations (such as payment processors, game providers, and KYC verification services) under strict data processing agreements. All data is protected by 256-bit SSL encryption in transit and at rest. For full details on your data rights and how to exercise them, please refer to the Privacy Policy.

pkko is committed to promoting responsible gaming practices and providing tools that help Players maintain control over their gambling activity. The Platform is intended for entertainment purposes only. Gambling should never be used as a means of generating income or recovering financial losses.

The following responsible gaming tools are available to all registered Players within the Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your Account.
• Session Time Reminders: Receive notifications after a set period of continuous platform use to encourage regular breaks.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours, 7 days, or 30 days) during which no deposits or bets can be placed.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed immediately and cannot be reversed for a minimum of six months.

If you believe that your gambling behaviour is causing you or others harm, please contact the pkko support team at [email protected] or visit the Responsible Gaming page for detailed guidance and resources. pkko takes all responsible gaming requests seriously and will act on them promptly.

pkko reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised Terms will be published on this page with an updated effective date. Where the amendments are material, pkko will make reasonable efforts to notify registered Players via email. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

Either party may terminate the player-operator relationship at any time. Players may request Account closure by contacting [email protected]. Upon closure:

• Any withdrawable Balance will be returned to the Player via the last verified payment method, subject to completion of all outstanding KYC requirements.
• Any Bonus Funds that have not yet met the applicable wagering requirements will be forfeited upon Account closure.
• All active bets at the time of closure will be settled according to the standard betting rules and any resulting winnings will be included in the final Balance calculation.

pkko may terminate a Player's Account without notice in the event of a breach of these Terms, suspected fraudulent activity, regulatory requirement, or any other circumstance in which pkko determines that continued operation of the Account presents a risk to the Platform or other Players. In such cases, pkko will hold any funds in the Account pending investigation and will communicate its findings to the Player within a reasonable timeframe.

These Terms & Conditions are drafted in the English language. The English version shall be the authoritative and binding version in all circumstances. Any translations provided are for convenience only and shall have no legal effect.

In the event of any dispute arising between a Player and pkko in connection with the Platform, these Terms, or any transaction conducted through the Platform, the following process applies:

• Step 1 — Direct Resolution: Contact the pkko support team at [email protected] with full details of your complaint. The support team will aim to respond within 12 hours and resolve the matter within 5 business days.
• Step 2 — Escalation: If the initial support response does not resolve the matter to your satisfaction, you may request escalation to the pkko compliance team by clearly stating "Formal Complaint" in your follow-up email. The compliance team will review the matter and provide a final decision within 14 business days.
• Step 3 — Final Determination: pkko's final written decision on any dispute shall be binding on both parties, subject only to any mandatory rights you may have under applicable law that cannot be contractually excluded.

pkko operates as a safe and reliable platform committed to fair resolution of all Player concerns. We do not fabricate regulatory certifications or claim approval from any specific governmental licensing authority. Our operational standards are guided by recognised industry best practices for player protection, fair play, and data security.

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the pkko support team using the details below. All contact channels are staffed 24 hours a day, 7 days a week.

• Email: [email protected] — for all general queries, complaints, KYC document submissions, and responsible gaming requests. Response time: within 4–12 hours.
• Live Chat: Available on-site at pkko.im around the clock. Recommended for time-sensitive queries such as deposit or withdrawal issues.
• Formal Complaints: Address to [email protected] with the subject line "Formal Complaint" for escalated dispute resolution as described in Section 15.

When contacting pkko, please include your registered Account username and a clear description of your query to allow the support team to assist you as efficiently as possible. Do not include your full password or MFS PIN in any communication — pkko staff will never ask for these details.