Play Smart.
Gamble Responsibly
at pkko.
pkko is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, guidance, and support you need to keep gambling fun — and to step back when you need to.
Gamble Responsibly
Gaming Should Always
Be Fun, Not a Burden
At pkko, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that every player in Bangladesh deserves access to world-class entertainment in an environment that actively looks out for their wellbeing.
Gambling is a form of entertainment. Like any form of entertainment, it is best enjoyed in moderation, with a clear head and a defined budget. The moment gambling stops being fun — when it creates financial stress, affects relationships, or begins to feel compulsory — it is time to take action. pkko provides a full suite of tools to help you do exactly that, at any time, without judgment.
Our responsible gaming programme applies to every pkko account holder in Bangladesh, regardless of their level of play. Whether you are a casual cricket bettor placing small wagers on BPL matches or a regular slots player, the same protections and tools are available to you at no cost and with no negative consequence to your account standing.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to stay within your personal budget.
Session Timers
Receive automatic reminders that notify you of how long your current session has been running.
Self-Exclusion
Permanently close your account or request a cooling-off period ranging from 24 hours to 5 years.
24/7 Support
Our support team is on hand around the clock via live chat and email to assist with any concern.
Every Tool You Need to Stay in Control
pkko offers a comprehensive set of responsible gaming tools that any account holder can activate at any time by contacting our support team at [email protected] or through live chat. All tools take effect immediately upon request.
Deposit Limits
Set a maximum amount you are allowed to deposit over a daily, weekly, or monthly period. Once a limit is set, it cannot be increased for at least 7 days — giving you time to reconsider. Lowering a limit takes effect immediately. Limits can be set in BDT (৳) starting from ৳500 per day.
Loss Limits
Cap the total amount you are willing to lose within a defined period. Once your loss limit is reached, pkko will automatically suspend your ability to place further bets until the limit period resets, protecting your balance from further decline in a single session or week.
Session Time Reminders
Opt in to receive pop-up notifications at regular intervals (e.g., every 30, 60, or 90 minutes) informing you how long your current gaming session has been active. These reminders encourage regular breaks and help prevent unintentional extended play.
Reality Checks
Enable periodic reality check notifications that display a summary of your net gaming activity — including total bets placed, total winnings, and net position — for your current session. These summaries help you make an informed decision about whether to continue playing.
Cooling-Off Period
Request a temporary break from the pkko Platform for a period of your choosing — 24 hours, 48 hours, 7 days, 30 days, or 90 days. During a cooling-off period, your account is suspended and no deposits, bets, or withdrawals can be made. The cooling-off cannot be reversed early.
Self-Exclusion
Choose to permanently or indefinitely exclude yourself from the pkko Platform. Self-exclusion periods range from 6 months to 5 years, or permanently. Once activated, pkko will close your account, block you from re-registering, and opt you out of all marketing communications immediately and without exception.
Strictly 21+ Only at pkko
pkko operates a strict 21+ age policy. No person under the age of 21 is permitted to register an account, make a deposit, place a bet, or claim a bonus on the pkko Platform. This policy is non-negotiable and is enforced through a rigorous identity verification process applied to every account.
During registration, all applicants are required to declare that they are aged 21 or above. Before a first withdrawal can be processed, every player must complete full Know Your Customer (KYC) verification by submitting a valid government-issued photo ID — such as a Bangladesh National Identity Card, passport, or driving licence — along with a live selfie or photograph.
Any account found to belong to a player under the age of 21 — whether discovered through KYC verification, a third-party report, or any other means — will be closed immediately and all associated funds returned in accordance with pkko's Terms & Conditions.
21+ Age Requirement is Mandatory
Gambling by persons under the age of 21 is strictly prohibited at pkko. False age declarations at registration are a serious breach of the Terms & Conditions and may be referred to relevant authorities.
Accepted ID Documents
- Bangladesh National ID Card
- Valid Bangladeshi Passport
- Bangladeshi Driving Licence
KYC Process Steps
- Register and confirm your email
- Submit a government photo ID
- Verification complete in 4–12 hrs
Is Gambling Becoming
a Problem?
Problem gambling can affect anyone, regardless of how experienced a player they are or how much they earn. Recognising the early warning signs is the first step toward regaining control. If you answer "yes" to three or more of the questions in our self-assessment checklist, we strongly encourage you to reach out to the pkko support team or one of the organisations listed below.
Spending more than you can afford. Are you regularly depositing more than your budget allows, or borrowing money to fund your gambling at pkko or elsewhere?
Chasing losses. Do you find yourself placing more bets specifically to win back money you have already lost in the same session or on the same day?
Neglecting responsibilities. Has gambling begun to interfere with work, studies, family commitments, or friendships in Dhaka, Chittagong, or your home city?
Difficulty stopping. Have you tried to cut back or stop gambling and found yourself unable to do so, even when you intended to?
Gambling to escape problems. Are you using gambling as a way to relieve stress, anxiety, loneliness, or emotional pain rather than as a form of entertainment?
Concealing your gambling. Do you feel the need to hide the extent of your gambling activity from family members, friends, or colleagues?
Quick Self-Assessment — 8 Questions
Honestly reflect on each question. If you answer "yes" to three or more, please contact pkko support or seek help from a professional organisation.
How to Take Action and Seek Support
If you believe gambling is becoming a problem for you or someone you know, taking action early makes a significant difference. Below is a step-by-step guide to activating pkko's responsible gaming tools and accessing professional support.
Steps to Take Right Now
Contact pkko Support Immediately
Reach out to the pkko support team via live chat (available on-site 24 hours a day, 7 days a week, including all Bangladeshi public holidays) or by emailing [email protected] with the subject line "Responsible Gaming Request". Our team will respond without delay.
Request a Cooling-Off or Self-Exclusion
Tell the support agent which tool you need. Cooling-off periods (24 hours to 90 days) and self-exclusion (6 months to permanent) are activated within 1 hour of your request. You do not need to provide a reason, and there is no negative consequence to your account standing.
Set Financial Limits on Your Account
Ask the support team to set a daily, weekly, or monthly deposit limit in BDT (৳) that reflects what you can genuinely afford to spend on entertainment. Remember that once a limit is set, it cannot be increased for a minimum of 7 days — this built-in cooling period protects you from impulsive decisions.
Seek Professional Counselling
For deeper support, consider speaking to a professional counsellor or therapist who specialises in behavioural addiction. Professional help is especially important if gambling has already caused significant financial, personal, or emotional harm.
Talk to Someone You Trust
Opening up to a trusted family member or close friend about a gambling problem can provide both immediate emotional relief and a valuable support network as you work toward healthier habits. You do not have to face this alone.
Safe Gambling Principles
The Golden Rules of Safe Play
- Only gamble with money you can genuinely afford to lose.
- Set a strict time and money budget before you start each session.
- Never chase losses — accept them as the cost of entertainment.
- Take regular breaks — step away from the screen at least once per hour.
- Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol.
- Balance gambling with other hobbies and social activities.
- Keep track of your wins and losses honestly — do not rely on memory alone.
Contact pkko Responsible Gaming Team
Our dedicated support team handles all responsible gaming requests with full confidentiality, 24 hours a day, every day of the year — including Eid, Pohela Boishakh, and all Bangladeshi public holidays.
Use subject line: "Responsible Gaming Request". Response within 1 hour for urgent cases.
External Support Organisations
If you need professional counselling beyond what pkko can offer, we encourage you to seek help from a qualified mental health or addiction specialist. Speaking to a trained counsellor or a trusted community health worker in your area is a positive, courageous step.
pkko does not endorse specific third-party organisations on this page, but we strongly encourage any player experiencing gambling-related distress to seek professional support in their local area.
Responsible Gaming is a Core Value, Not a Policy
pkko was built with the Bangladeshi player in mind — from the sports and games on offer to the payment methods supported. That same player-first philosophy extends to how we approach responsible gaming across every aspect of our Platform.
Fair Play Certified
Every game on pkko — from BPL cricket betting markets to slots powered by Pragmatic Play and NetEnt — uses certified random number generation. Outcomes are not manipulated. The house edge is transparently embedded in the game's published RTP (return-to-player) rate.
SSL Encryption & Data Security
All data transmitted between your device and pkko.im is protected by 256-bit SSL encryption. Your financial data — including bKash, Nagad, and Rocket transaction details — is never stored in plain text and is never shared with unauthorised third parties.
Mandatory KYC Verification
Every account on pkko must complete Know Your Customer verification before withdrawals are processed. KYC is not optional — it is our primary tool for confirming age, identity, and the legitimacy of funds, protecting both the player and the integrity of the Platform.
Zero Tolerance for Underage Play
pkko enforces a strict 21+ age requirement with zero exceptions. Any account confirmed to belong to a player under 21 is immediately and permanently closed. Funds are returned and the case is reviewed by our compliance team. Underage gambling reports are acted on within hours.
No Pressure Marketing
pkko does not send unsolicited promotional messages to players who have opted out of marketing. We do not use high-pressure tactics, artificial urgency, or misleading bonus terms to encourage players to deposit more than they planned. All offers are clearly communicated in plain English.
Proactive Player Monitoring
pkko's internal systems monitor player behaviour patterns for signs of potential problem gambling. If unusual patterns are detected — such as a sudden sharp increase in deposit frequency or large loss streaks — our team may proactively reach out to check in and offer support tools.
Enjoy pkko — Within Your Limits
pkko offers world-class cricket betting, slots, and live casino games for Bangladeshi players — all backed by a genuine commitment to responsible gaming. Set your limits, use our tools, and enjoy the experience safely.
Responsible Gaming — 21+ Only
pkko is strictly for adults aged 21 and above. Gambling should be treated as entertainment, not a source of income. pkko provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools to all account holders. If you feel your gambling habits are becoming a problem, please contact our support team at [email protected] or visit our Responsible Gaming page.
Play within your means. Set limits. Take breaks.